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Affiliate Services Associate

Applicants can send their resume and cover letter to

Overview of Position

This full-time Associate position plays an integral role in the success of the Affiliate Services department and requires a self-motivated individual who excels in a fast-paced, team-oriented environment with minimal supervision. The primary responsibility of this position is to frame and oversee the formal development of templates, best practices and resources to be used by our Affiliates for homelessness prevention, support services, and housing. You will engage with our Regional Directors developing the templates and programs, our technology department on how the new programs can be supported by technology and our development team on funding and reporting to funders. You will also meet with external organizations to gather industry best practices, present at external venues on the programs and present to Family Promise Affiliates.

As a member of the National staff, the Affiliate Services Associate is a liaison among Affiliates and the National office. You will be in contact with several key constituents—Executive Directors, Staff, Board Members, Volunteer Coordinators, guests in the program as well as leaders from corporate and nonprofit partners. Thus, we seek an individual with a strong desire to drive successful and productive outcomes on a consistent basis. Must be able to write and communicate well and should enjoy working independently and still being part of a small, but high-performing team. Ideal candidates will be excellent problem solvers and have strong quantitative, analytical, research and communication skills.

Key Responsibilities:

  • To research, frame, and oversee the formal development of the following three product areas: (1)A template of best practices for homelessness prevention, with a specific focus on diverting families from shelter, (2) A template of best practices for graduate support services as a program, and (3) A comprehensive guide and best practices resources, on housing strategies.
  • Collaborate with other team members – both internal and external – on identifying, planning, and managing key deliverables, activities, budgets and deadlines
  • Present at external venues
  • As the Family Promise subject matter expert in these three areas, you will: (1) Create and implement a plan to train Affiliates in these three areas (which will include webinars, digital communications, in-person presentations), (2) Create systems to track which Affiliates implement the three products, (3) Create a feedback loop so Affiliate learnings can be applied to strengthen these products, and (4) Identify KPIs for the success of each product and create a system for tracking them across the Affiliate network

Required Skills and Knowledge:

  • Bachelor’s degree
  • Ability to be a team player and interface with all levels of staff and volunteers. Must develop, maintain, and utilize relationships.
  • Professional, conscientious, friendly and enthusiastic
  • Ability to effectively multi-task, to establish priorities, to work and make judgments independently and take initiative
  • Excellent written, oral, and communication skills.
  • Ability for presentation delivery, conveying ideas, and instructing effectively
  • Excellent planning, organizational and project management skills with a strong attention to detail
  • Strong analytical research skills
  • Experience with program design
  • Proficiency in Microsoft Office, including Excel and PowerPoint
  • Commitment to Family Promise’s mission
  • Travel: 15%

Bonus Qualifications:

  • Experience with Family Promise and an understanding of Family Promise philosophy
  • Familiarity with congregations, governmental response to homelessness and national/affiliate relations
  • Knowledgeable in the areas of prevention, diversion, emergency shelter and stabilization programming
  • Previous nonprofit experience is preferred
  • Experience with database systems, preferably Salesforce, a plus

About Family Promise

Family Promise is the leading national non-profit addressing family homelessness. With more than 200 Affiliates around the country, collectively we have served more than 950,000 people, the majority children, since we were founded in 1988. We are built on a unique model, utilizing resources found in every community to achieve consistent success in moving families into long-term housing, at significantly less cost than traditional shelter. Additionally, we engage a very large number of volunteers a year in direct service—raising awareness, deepening commitment and spurring the development of nearly a thousand other community initiatives to serve low-income children and adults. Our work helps tens of thousands of children and families regain self-sufficiency.

Applicants can send their resume and cover letter to

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