Family Promise and PetSmart Charities® Renew Pets with a Promise Program

September 22, 2020

Two kids holding a puppyUnique Program Ensures that Families Experiencing Homelessness Can Keep Pets Nearby

SUMMIT, NJ— PetSmart Charities has renewed its support of Family Promise with a grant for $25,000. The grant will be used to continue the operations of the Pets with a Promise Program, which operates at Family Promise Affiliates across the United States.

Pets with a Promise began in 2015 when Family Promise realized that families experiencing homelessness were often being forced to make the decision between seeking shelter and keeping a beloved pet. The program provides sheltering services for pets in Affiliate run kennels or other local facilities, so that families can keep their pets while they stay with Family Promise and work to achieve sustainable independent housing.

“At PetSmart Charities, we believe in the importance of preserving the bond between pets and people, no matter what life challenges or circumstances pet parents may be facing,” said Kelly Balthazor, regional relationship at national charity. “We’re proud to once again support Family Promise in providing resources to keep more pets and people together in communities across the nation.”

“During this unprecedented COVID-19 pandemic, more families than ever are at-risk of losing their home and their sense of normalcy,” said Claas Ehlers, Chief Executive Officer of Family Promise. “Pets are an important part of a family and provide comfort during difficult times. This grant from PetSmart Charities and the continuation of the Pets with a Promise program, will ensure that more families and their pets receive the support they need until they can achieve sustainable independence.”

Family Promise has Affiliates in over 200 communities across the United States which provide prevention, shelter, and stabilization services to families at-risk of and experiencing homelessness. Traditionally, Family Promise Affiliates have operated shelters in community spaces and congregations, but the COVID-19 pandemic has prompted them to find creative ways to continue serving families while ensuring safety.

The Impact of Pets with a Promise

In 16-year-old Tasha’s world, dogs really are man’s best friend. Or rather, one dog in particular.

Little did she and her family know how important their new puppy, Roxie, would become to them when they brought her home three years ago.

There was an immediate connection between Tasha, who suffered from periodic seizures, and the new dog. Roxie stuck close to her human “sister,” even sleeping at the foot of her bed. But no one realized how special their bond was until Roxie witnessed one of Tasha’s seizures.

“Roxie found me and grabbed at me, leading me to Tasha,” recalls Tasha’s mom, Laurie. “Thankfully, I got to her in time.”

From then on, dog and daughter were inseparable, Laurie says.

“Roxie’s my emotional support animal,” Tasha explains. “Whenever I’m about to have a seizure, she finds my mom, whines, and makes her come check on me.”

When the family lost their home and came to Family Promise-Salt Lake, Utah, they worried what would become of Roxie since most agencies barred pets. But Family Promise was able to keep human and canine members of the family together through Pets with a Promise.

“Because Roxie’s expenses were covered, a volunteer offered to board her. The family visited as often as they wanted,” says Family Promise Program Manager, Alyssa York.

For the three months the family was in the emergency shelter program, Roxie had a safe, comfortable home. And although she wasn’t around daily to keep a close eye on Tasha, Roxie enjoyed frequent visits from her family.

The family is now in transitional housing, and Roxie is back at the foot of Tasha’s bed each night.

Since Roxie, the Affiliate has lodged one cat and expects to serve many more families and their pets. York is thrilled about this opportunity.

“Now families don’t have added worries about their pets when they’re in a crisis,” she says. “I love that we don’t have to turn anyone away.”

 About Family Promise

Family Promise envisions a nation in which every family has a home, a livelihood, and the chance to build a better future. What began as a local initiative in Summit, NJ, has become a national movement that involves 200,000 volunteers and served more than 111,000 family members in 2019. Family Promise will change the future for 1 million children by 2030.

Currently, Family Promise is working in over 200 communities in 43 states to ensure that families experiencing homelessness have a safe place to call home and the resources they need during the COVID-19 pandemic.

About The PetSmart Charities®

PetSmart Charities, Inc. is committed to finding lifelong, loving homes for all pets by supporting programs and thought leadership that bring people and pets together. Through its in-store adoption program in all PetSmart® stores across the U.S. and Puerto Rico, PetSmart Charities helps to find forever homes and families for more than 600,000 shelter pets each year. Each year, millions of generous PetSmart shoppers help pets in need by donating to PetSmart Charities using the PIN pads at checkout registers inside PetSmart stores. In turn, PetSmart Charities efficiently uses more than 90 cents of every dollar donated to fulfill its role as the leading funder of animal welfare in North America, granting almost $430 million since its inception in 1994. Independent from PetSmart Inc., PetSmart Charities is a 501(c)(3) organization that has received the Four-Star Rating from Charity Navigator, a third-party organization that reports on the effectiveness, accountability and transparency of nonprofits, for the past 17 years in a row – placing it among the top one percent of charities rated by this organization. To learn more visit

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